Terms & Conditions

2. Use of Our Website

By visiting and using iwow.digital, you agree to the following:

• You will use the website only for lawful purposes and in a manner that does not infringe the rights of others
• You will not attempt to gain unauthorised access to any part of the website or its underlying systems
• You will not transmit any harmful, offensive, or disruptive content via the website
• You will not reproduce, copy, or distribute any content from this website without our prior written permission

We reserve the right to restrict or terminate access to our website at any time, without notice, if we believe these terms are being breached.

3. Our Services

All services provided by iWoW Digital are subject to these Terms and Conditions, along with any additional terms set out in a specific proposal, quote, or service agreement provided to you at the outset of a project.

We provide digital marketing services to small and medium-sized businesses, sole traders, startups, charities, and non-profit organisations across the United Kingdom.

We reserve the right to refuse to take on any project or client at our discretion.

4. Quotes, Proposals, and Agreements

• All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated
• A quote does not constitute a binding contract. Work will only commence once you have formally accepted a proposal in writing (including by email) and, where applicable, paid any agreed deposit
• Any changes to the agreed scope of work after a project has commenced may result in additional charges, which will be agreed with you in writing before work proceeds
• We reserve the right to revise our pricing at any time. Any price changes will be communicated to you in writing and will not affect agreed work already in progress

5. Payment Terms

Our standard payment terms are as follows:

• Invoices are issued monthly in advance for ongoing retainer services, unless otherwise agreed
• One-off project fees may require a deposit of up to 50% before work commences, with the balance due upon completion or as agreed in your proposal
• Payment is due within 14 days of the invoice date unless alternative terms have been agreed in writing
• We accept payment by bank transfer. Details will be provided on your invoice
• Late payments may be subject to interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We reserve the right to pause or suspend work on your account if invoices remain unpaid beyond the agreed payment terms

For Google Ads and other paid media campaigns, advertising spend is billed separately and is your responsibility to fund directly. Our management fee is charged in addition to any advertising spend.

6. Cancellation and Termination

Either party may terminate an ongoing service agreement by providing written notice as follows:

• Monthly retainer services require a minimum of 30 days written notice to cancel
• Notice should be provided in writing via email to info@iwowdigital.com
• Where a minimum contract term has been agreed, early termination may result in a cancellation fee equivalent to the remaining months of the agreed term
• One-off project deposits are non-refundable once work has commenced
• Upon termination, any outstanding invoices for work completed will remain due and payable

We reserve the right to terminate a service agreement immediately if you breach these Terms and Conditions, fail to make payment, or behave in a manner that is abusive or harmful to our team.

7. Intellectual Property

Ownership of intellectual property will depend on the nature of the work carried out:

Work created for you:

Upon receipt of full payment, ownership of any creative work, website designs, written content, or other deliverables produced specifically for your business will transfer to you. This does not include any third-party tools, plugins, stock imagery, fonts, or licensed software incorporated into the work.

Our website and materials:

All content on iwow.digital, including text, graphics, logos, and images, remains the intellectual property of iWoW Digital. You may not reproduce, distribute, or use any of our content without our prior written permission.

Third-party assets:

Any third-party tools, software, stock images, or licensed content used in your project remain subject to the licensing terms of the original provider. We will advise you of any ongoing licensing costs or restrictions at the outset of your project.

8. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of the working relationship. This includes, but is not limited to, business strategies, pricing, client data, and campaign performance data.

We will not share your confidential information with any third party without your prior consent, except where required by law or as necessary to deliver the agreed services (for example, sharing access credentials with a trusted technical partner).

This obligation of confidentiality will continue for a period of two years following the end of our working relationship.

9. Results and Guarantees

We are committed to delivering high-quality work and working hard to achieve the best possible results for your business. However, by their nature, digital marketing services cannot guarantee specific outcomes.

• We do not guarantee specific rankings, traffic levels, lead volumes, or revenue outcomes from any of our services
• Search engine algorithms, advertising platform policies, and market conditions are outside our control and can affect results
• Any projected outcomes shared in proposals or consultations are estimates based on experience and are not contractual commitments
• We will always act in your best interests and will communicate openly about performance and strategy

We believe in full transparency. If something is not working as expected, we will tell you and work with you to adjust our approach.

10. Your Responsibilities as a Client

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your business when requested
• Supply any content, images, login credentials, or other materials we need in a timely manner
• Review and approve work within the timeframes agreed, understanding that delays may affect project timelines
• Ensure that any content or materials you provide to us do not infringe the intellectual property rights of any third party
• Inform us promptly of any changes to your business, market, or goals that may affect our strategy
• Maintain timely payment of invoices in accordance with Section 5

11. Limitation of Liability

To the fullest extent permitted by law:

• iWoW Digital shall not be liable for any indirect, consequential, or special loss arising from the use of our services or website, including but not limited to loss of revenue, loss of data, or loss of business opportunity
• Our total liability to you in connection with any services provided shall not exceed the total fees paid by you to us in the three months preceding the claim
• We are not responsible for any loss or damage resulting from third-party platforms, tools, or services used in the delivery of our work, including Google Ads, Meta Ads, or any other advertising platforms
• We are not liable for any loss caused by your failure to provide accurate information, approve work in a timely manner, or comply with your responsibilities under Section 10

Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded by law.

12. Third-Party Platforms and Advertising Spend

Many of our services involve working within third-party platforms such as Google Ads, Meta Ads Manager, and social media networks. Please note:

• These platforms have their own terms of service, which you are responsible for complying with
• Advertising budgets are paid directly to the platform by you, or invoiced to you separately. We are not responsible for any charges incurred on advertising accounts
• Platform policies, algorithms, and features change regularly and are outside our control. We will always adapt our approach accordingly but cannot be held responsible for changes made by third-party providers
• If an advertising account is suspended or restricted by a platform due to a policy violation, we will work with you to resolve the issue but cannot guarantee reinstatement

13. Website Content and Accuracy

We make every effort to ensure the information on iwow.digital is accurate and up to date. However:

• We do not warrant that the website will be available at all times or free from errors
• Content on the website is provided for general information purposes only and does not constitute professional advice
• We reserve the right to update, change, or remove any content on the website at any time without notice

14. Data Protection and Privacy

We handle all personal data in accordance with UK GDPR and our Privacy Policy, which is available at iwow.digital/privacy-policy. By engaging our services or using our website, you confirm that you have read and understood our Privacy Policy.

Where we process personal data on your behalf as part of our services (for example, managing your email marketing list), we will enter into a Data Processing Agreement with you if required.

15. Governing Law and Disputes

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

We will always attempt to resolve any disputes amicably in the first instance. If you have a concern about our services, please contact us at info@iwowdigital.com and we will do our best to find a fair resolution.

16. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will always be published on our website at iwow.digital/terms-conditions, with the ‘Last updated’ date revised accordingly.

Your continued use of our website or services after any changes have been made constitutes your acceptance of the updated terms.

17. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

iWoW Digital

Brickhill Drive, Bedford, MK41 7PH

Email: info@iwowdigital.com

Phone: 07835 009 001

Website: iwow.digital